Support

support@moromoro.app
We reply within a few days.
FUJIRI Inc. — Shibuya Dogenzaka Tokyu Bldg. 2F-C, 1-10-8 Dogenzaka, Shibuya-ku, Tokyo 150-0043, Japan

Common questions

How do I cancel?

Cancel through the App Store: Settings → your name → Subscriptions → Moromoro → Cancel Subscription.

Deleting the app does not cancel your subscription. Use the steps above.

I want a refund

Refunds are decided by Apple; we cannot process them. Please request one at reportaproblem.apple.com.

A calorie or amount is wrong

Some figures are machine estimates, so they can miss. Tap a record to correct it. Corrections are used to improve later recognition.

My records disappeared

Records are stored on your device. Deleting the app deletes them too. We keep no backup, so they cannot be restored.

Events are not going into my calendar

Writing to the calendar needs permission. Check Settings → Moromoro → Calendar.

It is not hearing me correctly

Proper nouns are the hardest part. Correct one once and it is more likely to be recognised next time. You can also turn AI sorting on or off in Settings.